A Web-based Model of Student Profile Using CRM Technology

Wai Nelson Chan
Hong Kong Polytechnic University
Dept. of Computing, HKPU, Hung Hom.

Andy Tsang
HKIVE (Kwai Chung)
Dept. of Computing, HKIVE (Kwai Chung)


This paper is to describe a prototype of a Web-based model using CRM (Customer Relationship Management) technology. The Web-based model will provide a learning profile for individual student to keep track of his/her problem-base learning skills. The objective of the model is to allow students to access the FAQ (Frequently Asked Question) module using the chat room facility for a given problem. The problem is designed so that only a certain number of the Frequently Asked Questions can provide hints or partial answers to the solution of the problem. The prototype will track all activities generated by the student for each problem. Subsequently, teacher can access the student profile via the prototype to reveal the learning behavior of individual students so as to enhance the teaching quality and problem-based learning strategy.

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